Confirmation of Booking.
When a booking is made, the ‘lead name’ on the booking guarantees that he or she has the authority to accept on behalf of all members of your party the terms of these booking conditions. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available and at the same price, we will issue a confirmation invoice. A binding agreement will come into existence between us when we dispatch this invoice into the ‘lead name’ or your travel agent. This contract is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so.
It is important to check the details on your invoice to ensure that all elements of your booking are exactly as requested. In the event of any discrepancy please contact us immediately as it may not be possible to make changes at a later date.
Prices and Web Site Accuracy:
The information and price showing in this web site may have changed by the time you come to book your arrangements.
Although we make every effort to ensure the accuracy of the web site/information/documentation and email correspondence, regrettably errors do occur. You must therefore ensure you check the price and all other details of your chosen arrangements and contact us should you have a discrepancy.
It is your responsibility to ensure you are in possession of all of the necessary travel and health documents prior to your departure. We regret we cannot accept any liability if you are refused entry onto any transport into any country due to failure on your part to carry the correct documentation. If failure to have any necessary travel or other documentation results in fines, surcharges or other financial penalty being imposed on us you will be responsible for reimbursing us accordingly. In the event we are asked to reissue tickets that have been lost or stolen and we agree to do so, any charges incurred as a result of this will be payable by you. Passports – It is your responsibility to ensure you have a valid Uk passport, which must b valid for six months beyond your departure date. For all passport and entry requirements please visit the Foreign and Commonwealth website www.fco.gov.uk Visa Requirements – it is mandatory for anyone transferring through the US under the Visa Waiver Programme, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. The cost of an ESTA is currently approx $14 per person and can be obtained by visitinghttps://esta.cbp.dhs.gov or visit the Visit USA website at www.visitusa.org.uk where further information on the scheme and up to date fee can be found. Once completed and approved the ESTA application is valid for 2 years and allows multiple visits without the need to re apply. Travellers can apply for an ESTA even if they have no
firm plans to travel to the US. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline.
We consider adequate travel insurance to be vital and would recommend this is taken out at the time of booking. We accept no liability for any loss arising from a failure to take out adequate travel insurance.
Your Financial Protection:
"Ocean Holidays Ltd (trading as Ocean California) are members of the Travel Trust Association (TTA number U0898) and Atol Protected (Atol number T7523). Monies paid to us by you are held in a trust account and are not released to us until you commence your holiday. For further information please visit www.traveltrust.co.uk
Your Financial Protection. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the Atol scheme."
Your Holiday Price:
Ocean Holidays Ltd (trading as Ocean California) hold licenses with both ATOL and the Travel Trust Association. We act as an agent only for the separate products you have selected. This is not a package holiday but a dynamic package made up of separate elements from separate suppliers. Ocean California specialise in holidays to the USA and other destinations across the world. None of the bookings we make for our customers, whether they are for one element or more than one element, are package holidays as that term is defined by the Package Travel Regulations. The flexibility that Ocean California offers is that you are under no obligation to book more than 1 holiday element and each element can be booked wholly independently of the others. When we use the term “booking” we do so for your convenience and it refers to either the individual booking for one element or the multiple bookings you have made at the same time. Please note that each element booked is a separate booking, independent of other elements booked at the same time. Where you book more than one element, these are not a combination. This will not affect the contractual relationship between yourself and the travel service providers.
Any changes in fees from such suppliers/operators (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and services means that the price of your travel arrangements may change after you have booked your holiday. Any changes in costs over 2% of the stated price as per your ATOL receipt will be forwarded to you
Paying For Your Holiday:
The person whose name the booking is made acts on behalf of all other persons and becomes responsible to us for all payments in respect of the booking. A deposit is taken at the time of booking which is non refundable. Therefore should any passenger decide to cancel up until 12 weeks prior to travel this will be at a loss of deposit. The remaining balance must be paid 12 weeks prior to travel, any cancellations within 12 weeks prior to travel will be at full loss. We reserve the right to cancel your holiday should the balance not be paid within 12 weeks prior to travel.
In some occasions we may need to take the full payment for the flights due to a special fares, this payment then becomes non changeable and non refundable.
If you made a booking with us on or before July 18th 2017, any payments due after this date, such as a balance, will be subject to credit card charges at the original rate:
Debit card 0.22%
Credit card 2.21%
If you made a booking with us after July 18th 2017, any payments due after this date will NOT be subject to card charges.
Alternatively, you can pay your balance via bank transfer.
Alternatively, you can call us on 0203 814 2198 and select Option 1
Changes to Your Booking:
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be made by the ‘lead name’ on the booking or your Travel Agent. You will be asked to pay an administration fee of £30 per person and any further costs we incur in making the alteration. You should be aware these costs could increase the closer to the departure date that changes are made. Only one change of departure date per booking may be permitted and an additional deposit will be required. Your deposit may not be transferred to another destination or special offer once the booking has been confirmed. No changes are permitted within 12 weeks prior to travel. Any cancellations outside of 12 weeks prior to travel will be at a loss of deposit, any cancellations within 12 weeks prior to travel will be at full loss. We would recommend in the event of any cancellation that you contact your insurance company as you may be able to reclaim the loss depending on the reason for the cancellation and the policy you have taken.
If we Cancel or Change Your Booking:
As we arrange and plan your holiday many months in advance, we reserve the right to make changes to correct errors in the holiday details both before and after booking has been confirmed. We must also reserve the right to cancel confirmed bookings at any time.
Most changes are minor but from time to time we have to make a major change. If we have to make a major change or cancel your booking, we will tell you as soon as possible and if there is time to do so before departure and we will offer you the following options;
(For major changes) Accepting the changed arrangements or
Purchasing alternative arrangements from us, of similar standard to those originally booked if available (if there is an increase in cost from the original booking you will be liable for this cost; if there is a reduction in cost, we will refund the difference to you) or
Accepting the cancellation in which case you will receive a refund in full of all monies you have paid to us.
Occasionally flight operators change the flight times and for that reason it is important that you confirm your flight times two days prior to departure.
For inbound flights, it may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from your Travel Provider, including the Travel Provider’s Booking Conditions. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
We cannot accept responsibility in the event that you miss your flight if you do not confirm your flight times as described above.
We are no always in a position at the time of booking to confirm the carrier(s), aircraft type and flight timings which will be used in connection with your flight. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. The carrier(s), flight timings and type of aircraft shown in this site and on your Atol receipt are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be dispatched to you approximately 7-14 days prior to travel. You must check your tickets very carefully immediately on receipt to ensure you have the correct times. It is possible that flight times may be changed even after the tickets have been dispatched, we will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.
Please note that in accordance with Air Navigation Orders, in order to qualify as an infant status, a child must be 2 years and under on the day of his/her return flight.
Whilst at the time of booking we will try to pre book your seats where possible, each individual airlines terms and conditions vary. It is not always possible to pre book seats. Behaviour:
When you book a holiday you accept responsibility for the proper conduct for yourself and your party whilst on holiday. If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in such a way as to cause or be likely to cause danger or upset or damage to property, we will be entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be require to leave the accommodation or other service and we will have no further responsibility to them including any travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you or any member of your party during your time away. Payment must be paid direct at the time to the service supplier concerned failing which, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s legal costs) as a result of your actions.
In the unlikely event that you have any reason to complain or experience any problems with your holiday arrangement whilst away, you must immediately inform the supplier of the service(s) in question. Please contact us in writing on your return by emailing firstname.lastname@example.org or write to, Ocean Holidays, Equitable House, 88-100 South Street, Romford, Essex, RM1 1RX. We will require any documentation to support your complaint in order for us to investigate any problems your may have incurred. If you fail to follow these simple procedures we will have been deprived of the opportunity to investigate and rectify your complaint.
Our Liability to you:
As a dynamic packaging company we must adhere to the terms and conditions of the various suppliers/operators in which each element of your booking is confirmed with. In respect of these arrangements we promise to use reasonable skill and care in the performance or our contractual obligations, subject to and in accordance with these Booking Conditions. Our contractual obligations consist of using our responsible skill and care in making you’re booking and arranging your accommodation/car hire/flight, as well as using our reasonable skill and care in choosing our suppliers. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our web site. For example an excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
In order to process your booking and meet your requirements, we must pass your personal details onto the relevant suppliers of your travel arrangements. We would also like to hold information (including email address), where collected by us, for our own future marketing purposes (for example, to inform you of promotions/competition offers). If you do not wish to receive such approaches in future, please inform us as soon as possible. Any contact numbers/correspondence address and contact numbers provided to us at the time of booking will be the details we will use to contact you if required. Therefore it is your responsibility to inform us if they are not the lead passenger’s details.
Special Requests/Medical Problems:
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special requests will not be a breach of contract on our part unless the request has been specifically confirmed.
We are happy to advise and assist you in choosing a suitable holiday. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lefts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. If we reasonably feel unable to properly accommodate the particular need of the person(s) concerned, we will not confirm the booking or, if full details are not given at the time of booking, cancel when we became aware of these details