a. | has read these Booking Conditions and has the authority to and does agree to be bound by them; |
b. | consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); |
c. | is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; |
d. | accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. |
(A) | (Section A contains the conditions which will apply where we acting as Principal to your bookings and to Sections B and C bookings only. |
(B) | Section B contains the additional conditions which will apply when you make a booking for a Package with us where we act as the Package Organiser. |
(C) | Section C contains the additional conditions which will apply where you make a single-element Travel Arrangement booking with us, where we are acting as Principal. |
(D) | Section D contains all the conditions which will apply where you make a single-element Travel Arrangement booking with us, where we are acting as agent. Please note that the Section D terms and conditions are completely standalone. |
SECTION A – APPLICABLE TO ALL PRINCIPAL BOOKINGS
SECTION B: PACKAGE HOLIDAY BOOKINGS
This section only applies to Package Holidays booked with us as Organiser. Please read this section in conjunction with Section A of these Booking Conditions.
This section applies to all single element Travel Arrangement bookings where we are acting as Principal. Please read this section in conjunction with Section A of these Booking Conditions.
Notification Period | Cancellation Charge** |
---|---|
16 weeks or more*** | Loss of deposit # |
12 weeks or more | Loss of deposit # |
12-8 weeks | 70% of Package/Travel Arrangement price* or deposit if more |
8-4 weeks | 90% of Package/Travel Arrangement price* or deposit if more |
Less than 4 weeks | 100% of Package/Travel Arrangement price* or deposit if more |
*If you change your booking, ‘Package/Travel Arrangement Price’ does not include any handling/amendment fee or other costs paid which are not refundable in the event of your cancellation.
**These cancellation charges apply to all bookings, except items or services that are non-refundable, i.e. scheduled flights/charter flights/cruises. You will be advised of any items of this nature at the time of booking.
*** Applies to Packages and Travel Arrangements including but not limited to flights with British Airways, American Airlines, Iberia and Finnair only.
# If at the point of cancellation, the full deposit has not been paid due to the deposit being paid in installments you will be required to pay the full deposit due.
Cancelling – Foreign, Commonwealth & Development (‘FCDO’) Advice and Covid 19
Please visit https://www.ocean-florida.co.uk/covid-19-usa-travel-information/ for our latest Covid Commitment and options for your holiday.
(a) If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
a. | Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers); |
b. | If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our Booking Conditions; |
c. | Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance – please check your policy wording. |
If this happens whilst you are on your Package, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your Package, Travel Arrangement, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording.
(b) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your Package or Travel Arrangement, or any part of the Package or Travel Arrangement, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording.
Changes
Cancellation
Unavoidable and Extraordinary Circumstances
a. | You must ensure that you and your party have valid passports and appropriate visas. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Further information regarding visas and travel destinations advice can be found at www.fco.gov.uk. Your passport should have a minimum of 6 months validity from the date of travel. You should check if vaccinations are required for your chosen destination with your doctor. |
b. | It is mandatory for anyone transferring through the US under the Visa Waiver Programme, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. The cost of an ESTA is currently approximately $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov or visit the Visit USA website at www.visitusa.org.uk where further information on the scheme and up to date fee can be found. Once completed and approved the ESTA application is valid for 2 years and allows multiple visits without the need to reapply. Travellers can apply for an ESTA even if they have no firm plans to travel to the US. Failure to obtain an ESTA could result in the passenger being denied boarding by the airline. If you are travelling to the United States and you have travelled to Cuba since 12th January 2021, you will not be able to travel on the ESTA Visa Waiver Programme, you will need to obtain a visa to travel to the United States. For more information visit https://travel.state.gov/content/travel.html. |
c. | From 15 March 2016 any visitor travelling to Canada – including those who don’t currently need a visa to visit – will have to get an electronic travel authorisation (eTA) to enter Canada. From 1 August 2015, travellers will have the opportunity to go online and apply for their eTA ahead of time. For more information see the official Canadian government website. |
d. | Airline regulations state that women who are 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certification stating that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason. |
e. | You must be responsible for the behaviour of yourself and your party. (Please refer to clause 14). |
f. | For all guests residing in a villa/condo or town home you will be required to pay a compulsory guest registration fee. If this is not paid before your arrival in resort you will be asked to pay the fee locally. The fee will cover you for any accidental damages up to the value of $1000. The fee cannot be paid at the point of booking. |
g. | When checking into a villa the lead guest must be at least 25 years old. |
a. | transport (including but not limited to flights, trains and coaches and does not including minor transport services such as a guided tour or a transfer); or |
b. | accommodation; or |
c. | rental of cars, motor vehicles or motorcycles (in certain circumstances); and |
d. | provided that those travel services are purchased together from a single visit to our website and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term. |
• | that person is introduced by you and satisfies all the conditions applicable to the Package; |
• | we are notified not less than 7 days before departure; |
• | you pay any outstanding balance payment, an administration fee of £50 per person transferring as well as any additional fees, charges or other costs arising from the transfer; |
• | the transferee agrees to these Booking Conditions, and all other requirements applicable to the Package; and |
• | you and the transferee remain jointly and severally liable for payment of all sums. |
If you are unable to find a replacement, cancellation charges as set out will apply in accordance with clause 6.14. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Surcharges
a | Accept the changed price; or |
b | Purchase alternative arrangements from us, of similar standard to those originally booked if available (if there is an increase in cost from the original booking you will be liable for this cost; if there is a reduction in cost, we will refund the difference to you) or |
c | Accept the cancellation, in which case you will receive a refund in full of all monies you have paid to us minus any amendment charges or |
d | Should you decide to cancel you must do so within 14 days from the date of your final invoice or |
e | Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday price, then any refund due will be paid to you minus an administration charge of £50 per person. . |
Changes to services
• | A change of accommodation area for the whole or a significant part of your time away. |
• | A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away. |
• | A change of outward departure time or overall length of your Package by more than 12 hours. |
• | A change of UK departure airport except between: |
• | The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend |
• | The South Coast airports: Southampton, Bournemouth and Exeter |
• | The South Western airports: Cardiff and Bristol |
• | The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield |
• | The Northern airports: Liverpool, Manchester and Leeds Bradford |
• | The North Eastern airports: Newcastle and Teesside |
• | The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen |
If we have to make a significant change or cancel your Package, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
i | (for significant changes) accepting the changed Travel Arrangements; or |
ii | having a refund of all monies paid; or |
iii | accepting an offer of alternative travel arrangements of comparable or higher standard if available (at no extra cost); or |
iv | if available, accepting an offer of alternative travel arrangements of a lower standard, with a refund of the price difference between the original Travel Arrangements and the alternative travel arrangements. |
Cancellations
Compensation
Period before departure in which we notify you | Amount you will receive from us (per full-fare paying adult named on the holiday booking) |
---|---|
84 days and over | Nil # |
Between 83 to 29 days | £10 |
Between 28 to 14 days | £20 |
Between 13 and 1 day notice or in resort | £30 |
1 | The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and |
2 | Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. |
3 | Loss of and/or damage to any luggage or personal possessions and money. The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind. |
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
i | where the Travel Arrangement cannot be provided as booked due to Unavoidable and Extraordinary circumstances; |
ii | where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you. |
iii | where you incur any loss or damage that relates to any business activity. |
iv | where any loss or damage relates to any Travel Arrangement, activities or services which do not form part of our contract with you. |
This section only applies where you have booked Travel Arrangement(s) with a third party Supplier acting as Principal and where we are acting as Agent. These terms and conditions are standalone and Sections A, B and C do NOT apply to these bookings. Your contract will be with the Principal Supplier and their booking conditions will also apply.
Alternatively, you can call us on 0203 814 2198 and select Option 1
Please note:
- | Some Travel Arrangements may not be changeable after a booking has been made, for example, where discounted non-refundable accommodation or flights have been booked. You will be advised of any non refundable charges prior to confirming your booking. |
- | Administration fees are non-refundable in the event you cancel your booking. |
Cancelling – Foreign, Commonwealth & Development (‘FCDO’) Advice and Covid 19
(a) |
If you, or anyone in your booking party, test positive for Covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will then contact the Supplier and advise you on what their response is. If this happens after your Travel Arrangement has commenced, please notify us and/or the Principal Supplier immediately and we will liaise with the Principal Supplier in the hope they will provide you with assistance. Neither we, nor the Principal Supplier will be responsible for covering the cost of any curtailment of your Travel Arrangement, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you – please check the policy wording. |
(b) | You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel services or you are otherwise unable to proceed with your Travel Arrangement, or any part of it, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you – please check the policy wording. |
(a) |
You must ensure that you and your party have valid passports and appropriate visas. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates
|
(b) | It is mandatory for anyone transferring through the US under the Visa Waiver Programme, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. The cost of an ESTA is currently approximately $14 per person and can be obtained by visiting https://esta.cbp.dhs.gov or visit the Visit USA website at www.visitusa.org.uk where further information on the scheme and up to date fee can be found. Once completed and approved the ESTA application is valid for 2 years and allows multiple visits without the need to reapply. Travellers can apply for an ESTA even if they have no firm plans to travel to the US. Failure to obtain |
(c) | From 15 March 2016 any visitor travelling to Canada – including those who don’t currently need a visa to visit – will have to get an electronic travel authorisation (eTA) to enter Canada. From 1 August 2015, travellers will have the opportunity to go online and apply for their eTA ahead of time. For more information see the official Canadian government website. |
(d) | Airline regulations state that women who are 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certification stating that they are fit to travel. Normally, permission to travel is refused after 32 weeks. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger for this reason. |
(e) | You must be responsible for the behaviour of yourself and your party. (Please refer to clause 16). |
(f) | For all guests residing in a villa/condo or town home you will be required to pay a compulsory guest registration fee prior to your departure. If this is not paid before your arrival in resort you will be asked to pay the fee locally. The fee will cover you for any accidental damages up to the value of $1000. The fee cannot be paid at the point of booking. |
Important: claims/complaints about injuries or illness